100% satisfaction is what we strive for. Your guard should fit perfectly and look great. If you are dissatisfied with any aspect of your guard please contact us so we may correct it. We are happy to make adjustments as needed.
Each guard is made to the exact specifications of the athlete's impression. The impression materials contained in the impression kit are not reusable. No refunds or exchanges will be made.
Due to the fact that the architecture of each person's mouth is different, exact placement of any logo/name/number is not guaranteed. Our craftsmen will place them as close as possible given what's presented to them in your impression/model.
As a purchaser you agree and accept the following. The Impact Protection LLC., mouth guard is not a Dental Device as defined by O.C.G.A. and shall not be used as such. The product is provided as is, without any guarantees or warranty. In connection with the product, Impact Protection, LLC makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of third party rights. Use of the product by a user is at the user’s risk. If you are undergoing fixed orthodontic treatment, have braces, loose teeth or bridgework you should not take an impression of your teeth.
Unless special arrangements are made all orders will ship via USPS. In order to deliver your custom mouthguard there are three incidences of shipping that must take place. There is a flat $15 fee for shipping that includes the expense for all three shipments listed below. You will receive in your package a postage paid envelope that you just drop off in any USPS box or post office.
- We send the impression kit to you
- You send the completed impression back to us
- We send you the hand crafted guard
Orders for impression kits placed prior to 2:00PM will generally be shipped the same day they are ordered. In the event your order is made after 2:00PM, over a weekend or during a holiday the kit will be shipped the next business day.
First-Class Mail now includes tracking information at no additional charge. The estimated delivery time for First-Class Mail is three to five days. Times increase greatly near holiday periods.
Unless otherwise arranged all International orders will be shipped via USPS First Class International Package Service. This service usually delivers in 7-15 days dependent upon location. USPS does not provide a return shipping option so recipient will be responsible for the organization, cost and return of their impression back to Impact. USPS does not provide tracking for International orders. If you prefer faster service with tracking we will utilize DHL or FedEx for the shipments. Additional costs will apply.
SHIPPING DISLCLAIMER: We want to make all our domestic and international buyers aware of the fact that Impact Mouthguards is not a mail service itself. We cannot guarantee any delivery time frames due to domestic conditions and international customs in each country handling packages differently. All we offer our international customers is the information in which each individual carrier offers us to share with our customers. Also, Impact Mouthguards is not responsible for any DUTY fees (if any) associated with your order. Impact Mouthguards IS NOT responsible for lost or stolen mail. We do not guarantee exact shipping times and dates.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service provider's systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
82 Marietta Street
Alpharetta, GA 30009